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Sales Associate

Are you someone that has an entrepreneurial spirit, seeks out solutions, and wants to get paid for how hard they work? Then we are looking for you! Xerox was recently ranked in the top 3 of Fortune’s most admired computer companies for 2018. We are looking for top talent in Toronto to join our world-class sales team. 

What is a Sales Associate?

The role of the Sales Associate is to collaborate with their sales team and the reps/territories, which they support and ensure business targets are met in all lines of business.

The Agency Sales Associate will focus on:

  •  Customer Care & Implementation Support
  •  Aid in Managing hubTGI “Managed Print Services” (MPS) Customers
  •  Drive Lead Generation Through Phone Prospecting and Campaigns
  • Competitive Account focus and Wallet Share Opportunities with Current Customers

Expectations/Role Responsibilities:

  • Supporting your territories to ensure 100% Customer Satisfaction
  • Manage the Installation of new devices and scheduling install analyst services.
  • Assisting in internal service escalations and tracking for monthly review
  • Ongoing management of Customer Affairs
  • Monthly Customer Satisfaction Surveys
  • Participating in all training and sales skill development learning
  • Supporting Reps/Territories when appropriate on Account Reviews, Proposals, Closing Calls, etc.
  • Managed Print Customer Management
  • Ongoing and Regular contact with Managed Print Service customers
  • Quarterly Business Review with each customer in collaboration with Reps
  • Manage/Support full sales cycles opportunities inside Managed Print Service client base
  • Lead Generation and Sales Campaign Management
  • Monthly Customer Sales Campaigns
  • Manage Sales Plays (Formula to create opportunities)
  • Pipeline Growth in all lines of business
  • Focus on new customer lead generation
  • Schedule calls to current customers to arrange Quarterly Business Reviews for/with Reps

Competencies:

  • People Skills
  • Client/Customer Focus
  • Strong Verbal and Written Communication Skills
  • Negotiation Skills
  • Objection Handling Skills
  • Closing Skills
  • Problem Solving
  • Results Orientation
  • Time Management
  • Teamwork
  • Motivation for Sales

Other Requirements:

  • Always maintain professionalism, tact, diplomacy and sensitivity to portray the company in a positive manner
  • Maintain a high level of product, solution and services knowledge
  • Greet customers both in person and over the phone and discuss type, quality and quantity of solutions and services required
  • Adapt communication style in order to deliver information effectively to a range of individuals
  • Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
  • Keep up-to-date records on customer contracts
  • Knowledge of sales principles, methods, practices and techniques
  • Proven sales ability with capability to meet and surpass targets and goals
  • Ability to prioritize and manage conflicting demands
  • High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment
  • High level of integrity and work ethic
  • Valid driver’s license with a clean driving abstract

Salary Expectations:

  • Salary
  • Commission
  • Bonus opportunities
  • $45,000 to $55,000 on-target yearly earnings
  • President’s Club sales trip opportunities
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